Cookie Policy

This Cookie Policy explains how GeneStory Joint Stock Company ("GeneStory," "we," "our," or "us") uses cookies and similar tracking technologies on our website and applications, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners about how visitors use their sites.

Similar technologies include web beacons (also called pixel tags), local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies."

2. How We Use Cookies

GeneStory uses cookies for the following purposes:

• Essential operation — keeping you logged in during a session, maintaining your cart and order state, and ensuring security features function correctly
• Preferences and settings — remembering your language preference, display settings, and cookie consent choices
• Performance and analytics — understanding how visitors interact with our website so we can improve navigation, content, and user experience
• Security — detecting and preventing fraudulent activity, protecting against unauthorized access, and ensuring platform integrity

We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Given the sensitive nature of our genetic services, we apply a minimal and privacy-respecting approach to cookie use.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take, such as logging in, filling in forms, or setting privacy preferences. Without these cookies, services you have requested cannot be provided.

Cookie Name	Purpose	Duration
gs_session	Maintains your authenticated login session	Session
gs_csrf	Cross-site request forgery protection token	Session
gs_cookie_accepted	Records your cookie consent acceptance	1 year
gs_cookie_declined	Records your cookie consent declination	1 year

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous. If you decline these cookies, we will not know when you have visited our site.

Cookie Name	Purpose	Duration
_ga	Google Analytics — distinguishes unique users	2 years
_ga_*	Google Analytics — maintains session state	2 years
_gid	Google Analytics — distinguishes users (short-term)	24 hours

We have configured Google Analytics with IP anonymization enabled. No personally identifiable information is transmitted to Google Analytics.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language or region preference. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie Name	Purpose	Duration
gs_lang	Stores your language preference (EN/VI)	1 year
gs_theme	Stores your display preference	1 year

4. Third-Party Cookies

Some cookies on our site are placed by third-party services. We only permit third-party cookies from providers whose privacy practices meet our standards. Current third-party cookie providers include:

• Google Analytics (analytics.google.com) — website traffic and behavior analytics. Google Privacy Policy
• Payment processors — when you proceed to checkout, our payment partners may set session cookies for fraud prevention purposes. These are strictly necessary for payment security.

We do not permit advertising networks or social media trackers to place cookies on our website.

5. Local Storage

In addition to cookies, we use browser local storage to remember your cookie consent preferences (the gs_cookie_accepted and gs_cookie_declined keys). Local storage data is stored locally on your device and is not transmitted to our servers with each request.

6. Managing Your Cookie Preferences

When you first visit our website, a cookie banner will appear asking for your consent. You may accept all cookies or decline non-essential cookies. You can update your preferences at any time using the following methods:

6.1 Via Our Cookie Banner

Clear your browser's local storage or cookies, then reload our website to see the cookie consent banner again and make a new selection.

6.2 Via Your Browser Settings

Most browsers allow you to control cookies through their settings. Common browser instructions:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Apple Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling strictly necessary cookies may prevent some features of our website from functioning correctly.

6.3 Google Analytics Opt-Out

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

7. Cookies and Genetic Data

We want to be clear: cookies do not contain or process any of your genetic information. Your genetic data is protected under separate, stricter protocols as described in our Privacy Policy. Cookies are used only for standard website functionality, analytics, and user experience purposes.

8. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

For questions about our use of cookies or to exercise your data rights, please contact us:

GeneStory Joint Stock Company
702 Nguyen Van Linh, District 7, Ho Chi Minh City, Vietnam
Email: support@genestory-ai.com